After our fun dice game at R's place with his family, his siblings teased Uncle R, the chongwan winner, to treat the whole family (and I) to dinner at Buta+Wagyu. Unfortunately, the SM Aura Sale and traffic made us change plans. Eventually, we decided to try this new Japanese shabu-shabu place in Uptown Mall instead.
Hello, Shaburi!
Since we were a party of nine, R's sister H, took the initiative to place reservation so that we are guaranteed a table to fit everyone. The place though seems to be doing very well on its first two weeks as the earliest reservation slot was 8 pm. We just took the slot and had light snacks so that we won't turn hangry.
We got to the place a few minutes before 8pm as R's family is strict with time. However, it seemed that Shaburi doesn't share the same value. There was no table available for us and we were told that it'll be available after half an hour. WHAT THE HECK?!? So what is the point of reserving a table if we have to wait outside the restaurant basking in humid Manila air and wait for half an hour for our table to be ready?
We approached the front host and told her that we do not find waiting half an hour acceptable and that they should also respect the customers' time as we did with theirs by taking the effort to be there by 8 pm. Dazed, she told us that our table was being prepared. She told us that at 8:10 pm.
As I grew even more impatient and hangry, I approached the front host again seven minutes later and found out that the table they were preparing for us was imaginary. The area supposedly reserved for us was still being occupied by other diners and it didn’t look like they will be done anytime soon. In short, she did a terrible blunder, lie to upset customers.